FAQ

Here are a few of the most commonly asked questions of Seneca Dairy Systems. If your question isn’t listed below, feel free to contact us and a service professional will be happy to assist you.

Frequently Asked Questions and Answers

Q: How do I place an order or set up an account?
A: Ordering is easy!  Call, email or fax your order and one of our customer service people will place your order and call you to confirm.

Q: What if I have never purchased from Seneca before?
A: No problem. Give us a call and we will set up an account for you and get you started!

Q: Do you take credit cards or credit terms?
A: Absolutely. We accept all major credit cards and offer 30 credit terms for qualified buyers.  Contact our office for a credit application.

Q: What is Seneca’s Return Policy?
A: Seneca will accept returns of stock items within 90 days of the purchase date as long as the items are in new condition. You will need to include a copy of your original invoice to receive a full credit. For details and exceptions please read our Return Policy.

Q: What do I do if there’s a problem with a product?
A: If you have an issue with our product, we want to know about it.  Call our office and ask for our Technical Support department and one of our support technicians will work with you on a solution.

Q: Does Seneca offer installation?
A: We do!  We offer expert installation on all of our products.  Our trained installation teams will take care of the work for you!  Contact us for details on installing your next project.

Q: Does Seneca do barn layout and blueprinting?
A: We have an in house engineering department along with an experienced sales staff to assist you one on one.  They will work with you on design and layout recommendations, as well as blueprinting.

Q: Will you work along with my builder or contractor on a project?
A: Certainly! Additionally, we are always looking for ways to better serve our customers.  If there’s something we can do to help make your job a success, let us know!